IT Shouldn't Be Something You Worry About
When your IT is unreliable, everything suffers — productivity drops, security risks grow, and your team spends time troubleshooting instead of working. Hiring a full in-house IT team is expensive. Relying on a break-fix provider means problems only get fixed after they've already caused damage. Managed IT gives you the best of both worlds — a dedicated team, proactive monitoring, and strategic planning at a predictable cost.
What You Get With Alpachi Managed IT
24/7 Monitoring & Proactive Maintenance
We monitor your servers, workstations, network devices, and cloud environments around the clock. When something looks wrong, we fix it before it becomes an outage — not after your team reports a problem.
Help Desk & End-User Support
Your employees get fast, friendly, expert support for everyday IT issues — password resets, software problems, connectivity issues, hardware questions, and more. Phone, email, or remote — we're there when your team needs us.
Vendor Management
Dealing with your internet provider, phone vendor, software vendors, and hardware warranties shouldn't be your job. We manage those relationships on your behalf — handling support calls, renewals, escalations, and procurement.
Patch Management & Updates
We keep your operating systems, firmware, and software applications up to date with the latest security patches and performance updates — tested and deployed on a managed schedule to minimize disruption.
Network & Infrastructure Management
We manage your switches, firewalls, wireless access points, VPNs, and core network infrastructure — ensuring reliable, secure connectivity for your team whether they're in the office or remote.
Cloud & Microsoft 365 Management
From Exchange Online and Teams to SharePoint and OneDrive, we manage your cloud environment day-to-day — user provisioning, security policies, license optimization, and ongoing administration.
Backup Monitoring & Disaster Recovery
We monitor your backup systems daily, verify successful completions, and test recovery procedures so your data is always protected. Fully integrated with our Backup & Disaster Recovery services.
Strategic IT Planning (vCIO)
Technology should support your business goals, not just keep the lights on. We provide quarterly business reviews, technology roadmaps, budget planning, and strategic recommendations so your IT evolves with your business.
Fully Managed or Co-Managed — You Choose
Fully Managed IT
Don't have an internal IT team? We become your IT department. From day-to-day support to strategic planning, Alpachi handles everything — you focus on running your business.
Co-Managed IT
Already have an IT person or small team but they're stretched thin? We augment your team with additional expertise, 24/7 monitoring, help desk overflow, and specialized skills like cybersecurity and cloud that your in-house team may not cover.
Built for Businesses Like Yours
Growing Companies (10-100 employees)
Big enough to need real IT, not big enough to justify a full-time team. We're your outsourced IT department at a fraction of the cost.
Mid-Market Organizations (100-500 employees)
You need depth, reliability, and a partner who can handle complexity — from multi-site environments to compliance requirements.
Businesses with Internal IT That Need Backup
Your IT person is talented but can't do it all. We fill the gaps — 24/7 monitoring, cybersecurity, cloud expertise, and help desk support.
Ready to Stop Worrying About IT?
Let us assess your current IT environment and show you what proactive, managed IT looks like — no pressure, no commitment.
Or call us at (773) 676-2975